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David Vogel

David Vogel is a video marketing strategist who helps businesses leverage the power of video to help them grow their businesses. His 100% remote video production solution allows businesses to create professional video content without the complexity or expense of an in-person video crew.

How to Build Trust That Drives Sales with Video Testimonials

When was the last time you hired a company without doing some research first? Probably never. In today’s digital world, 70% of the buying decision happens online before a potential customer ever picks up the phone or fills out your contact form.

They’re on your website. They’re scrolling through your social media. And they’re looking for one thing: trust.

If they don’t trust you, they’re not going to buy from you. Period.

So the question is: What are you doing to build trust quickly? If your answer doesn’t include video testimonials, you’re missing out on one of the most powerful tools to win over customers, shorten sales cycles, and close more deals.

Trust Is the Barrier to Every Sale

You can have the best product, the slickest website, and 25 glowing five-star reviews. But here’s the harsh truth:

If a potential customer doesn’t trust you, none of that matters.

Imagine a prospect landing on your homepage. They’re not there for your phone number or even your pricing (though they might glance at it). They’re asking themselves these questions:

  • “Can I trust this company?”
  • “Will they deliver on their promises?”
  • “Do they do what they say they do?”

If your website or social media doesn’t answer those questions quickly and convincingly, they’re gone. They’re moving on to a competitor who does build trust fast.

Trust is the currency of modern sales. Without it, you don’t stand a chance.

Why Video Testimonials Work So Well

So how do you build trust quickly?

Sure, written reviews help. A long list of testimonials with five stars can give prospects a warm feeling—but let’s be honest, anyone can write a review. Fake reviews exist. They’re impersonal. They don’t connect emotionally.

Video testimonials are different.

Here’s why video testimonials are so effective:

  1. They’re Real. Prospects see real people talking about their real experiences. It’s authentic, relatable, and credible.
  2. They Show Emotion. Written words can’t convey excitement, relief, or satisfaction like a customer’s voice, face, and body language.
  3. They Answer Doubts Instantly. Hearing a happy customer talk about how you solved their problem directly addresses any hesitation in a prospect’s mind.
  4. They’re Fast. In 60 seconds, a video testimonial can build trust, demonstrate value, and push a prospect closer to a “yes.”

Whoever builds trust the fastest wins the deal.

With video testimonials, you’re giving prospects exactly what they’re looking for: proof that you’re the real deal and that you deliver on your promises.

How Video Testimonials Turn Visitors Into Buyers

Let’s say a potential customer lands on your website. They’re skeptical. They don’t know you. But right there on your homepage are three short customer video testimonials.

In those videos, your customers are saying things like:

  • “I wasn’t sure at first, but they completely exceeded my expectations.”
  • “Working with them was easy, and they delivered on time—every time.”
  • “Their product/service helped me solve [insert specific problem] faster than I thought possible.”

What happens next?

  • The skepticism fades.
  • Trust builds.
  • The prospect believes: “If they helped these people, they can help me too.”

And just like that, they’re one step closer to picking up the phone, filling out your form, or clicking “Buy.”

That’s the power of video testimonials.

Real Results: Faster Sales, Better Conversions

Businesses that use customer video testimonials don’t just build trust—they see real, measurable results:

  1. Shorter Sales Cycles: Prospects need less convincing when they’ve seen proof that you deliver.
  2. Higher Conversions: Trust removes hesitation. Video testimonials give prospects the confidence to say “yes.”
  3. More Referrals: Happy customers on video often share their stories, spreading the word for you.

By putting video testimonials front and center—on your homepage, landing pages, social media, and email campaigns—you’re meeting customers where they’re looking and giving them the proof they need to move forward.

How to Start Using Video Testimonials

If you don’t have video testimonials yet, don’t panic—it’s easier to get started than you think. Here’s a quick plan:

  1. Reach Out to Your Best Customers. Ask your happiest clients if they would agree to do a video testimonial. 
  2. Make It Easy for Them. Use a service like Remote Video Testimonials (😉) to professionally interview them.
  3. Highlight Key Messages. What problem did you solve? How did you exceed their expectations?
  4. Place the Videos Everywhere. Put them on your website, social media, email campaigns, and even paid ads.

Remember: The goal is to build trust quickly.

Whoever Builds Trust the Fastest Wins

If you’re not actively building trust, you’re leaving deals on the table.

The truth is simple: People buy from people they trust. And the fastest way to build trust is through customer video testimonials.

If a prospect sees real people, just like them, raving about how you’ve delivered results, their hesitation disappears. Trust is built. And trust sells.

So let me ask you: Are you doing everything you can to build trust?

If you don’t have video testimonials on your website and social media yet, it’s time to start. Because whoever builds trust the fastest wins.

At Remote Video Testimonials, we have developed a fast, easy, and affordable way to get professional-quality customer video testimonials without the hassle or expense of an in-person video production crew. With our 100% remote video production process and our interview-based approach, our virtual video crew can shoot video testimonials anywhere in the country in just 30 minutes. If you would like to learn more about Remote Video Testimonials, please call (914) 677-2588 or email david@remotevideotestimonials.com

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